FAQ
Frequently Asked Questions
Quick answers about shipping, coverage, and what’s included with your LumiRaya™ snowfall projector.
Q1How long is shipping?
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US: 5–12 business days
International: 10–20 business days depending on region
Q2Is the projector waterproof?
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Yes — the projector is IP65-rated for outdoor weather conditions (rain, snow, cold).
Q3What’s included in the box?
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- Projector unit (Double-Head Snowfall)
- Remote control
- Ground stakes & mount
- Power supply
- User instructions
Q4What is the coverage area?
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18–60 yards depending on distance and placement angle.
Q5What is your return policy?
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30-day return policy (item must be in good condition).
Contact support with your order number for fast assistance.